Complaints, Comments and Compliments
Let us know how you feel about our services
TALK TO US
ZACH’S CARE aims to provide high quality care and support.
We recognise that a key way
to ensure quality is by listening to and learning from the views of people we support, relatives, friends, advocates and other professionals about the services we provide.
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Comments, compliments and complaints help us to understand what is working well or not so well within our services and will help us get things right.
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Please use our 'Contacts' page to get in touch.
Write to us
You can make a formal complaint if you are a service user, carer or relative, or if you have been affected or are likely to be affected by something ZACH'S CARE has done or should have done.
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If you are contacting us on behalf of a relative or friend, we may need to obtain their consent to carry out an investigation.
This is due to service user confidentiality.
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ZACH 'S CARE
Wrest Park
Room 118 – first floor
Enterprise House
Silsoe
Bedfordshire
MK45 4HR
Get Involved!
This is among our more classic offerings at ZACH'S CARE. Since setting it up as part of our service, we’ve been surprised to see how quickly our Satisfaction Guaranteed weekly meetings with staff and residents have led to a marked improvement in the services we provide. By allowing frank, open sessions for all to participate and complain or compliment our service, we are now able to focus more on what our service users desire.
Complaints, Compliments
ZACH 'S CARE
Wrest Park, Room 118 - First Floor, Enterprise House
Silsoe, Bedfordshire
MK45 4HR
Tel: 01525 306740
Mob: 07305 767 082